Frequently Asked Questions (FAQs)
1. Where do you ship from?
We ship all orders from our warehouse in Australia & USA. Orders are delivered quickly and reliably across Australia, New Zealand, and selected international destinations.
2. Do you ship internationally?
Yes, we ship worldwide using trusted courier partners such as Australia Post, DHL, and FedEx. Please note that international customers may be responsible for customs duties and import taxes.
3. How long does shipping take?
- Australia & NZ: 2–5 business days
- International: 7–15 business days (varies by location)
4. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number and a link to track your parcel in real time.
5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options.
6. Are your products genuine?
Yes, all products sold on SuppsWorld are 100% genuine and sourced directly from trusted suppliers and manufacturers.
7. Do you offer Cash on Delivery (COD)?
At this time, we do not offer Cash on Delivery. All orders must be prepaid using one of our secure online payment methods.
8. Can I return my order?
Returns are accepted only for damaged, defective, or incorrect items. Please see our Returns Policy for full details.
9. How can I contact you?
You can reach us anytime at support@suppsworld.com.au. We typically respond within a few business hours.
